FAQ

We try to anticipate questions you might have about our services and provide the answers here.  Please call a member of our team on 0208 807 5770 if you have further questions or would like to book.

How do I book?
In order to book we recommend that you complete the make an enquiry page. We may then contact you by phone to discuss your order. Once we have received a £50 non-refundable deposit and you have received an e-mail confirmation, your chocolate fountain hire has been confirmed. By confirming your order you are agreeing to the Terms and conditions of Le Chocolat Fondue Ltd.

Can I hire the chocolate fountain for more than 3 hours?
Yes, however there is an additional charge of £50 per hour.

How long does the chocolate fountain take to set up?
We will require access to the venue 1 hour prior to the starting time of the event and 1 hour to take down following an event.

Is having a chocolate fountain messy?
No. All of our attendants are trained in order to serve with limited mess.
We also recommend you limit access to one side of the chocolate fountain only in order to ease the flow of people.

Can I have coloured chocolate?
Yes you can order colored chocolate however we will require 4 week notice to your event.

Can I dip any food in the chocolate fountain?
Yes, however we recommended that foods that crumbs are not used as this can affect the chocolate flow.

Can I use the chocolate fountain outdoors?
At present no. However we this will be available soon.

Do you use oil in your chocolate fountain?
No. We never use oil.

Do you re-use the chocolate?
We never reuse chocolate, once an event had finished we can leave you with the remaining chocolate however a container will have to be supplied.

Does the chocolate contain nuts or traces of nuts?
There may be traces of nuts within our products.

Can you provide Halal dips?
Yes. Our products are halal. We can cater for any dietary requirements. Call us on 0208 807 5770 to discuss further.

What qualifications do your attendants have?
All our attendants hold a minimum Level 2 Certificate in Food Safety & Hygiene for Catering.

Are your chocolate fountains PAT tested?
Yes. We use an NICEIC approved electrical contractor to PAT test all of our chocolate fountains and popcorn machine. Each chocolate fountain is annually serviced and replaced every 3-4 years. Our Sephra 44” chocolate fountains are brand new.

Do you have public Liability Insurance?
Yes. We have £5M cover.
Do you have a Risk Assessment?
Yes. A copy is available on request. Please ask any of our attendants if you require a copy.

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